Shipping policy

At SMART HAIR & COSMETIC, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains our order processing procedures, shipping timelines, delivery practices, and other important information to help you understand how your order will be fulfilled. A clear shipping policy helps customers understand processing times, delivery estimates, shipping costs, and tracking expectations.

 

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.
  • During festivals, promotional events, or periods of high order volume, processing times may be slightly longer. We appreciate your patience during such periods.

 

Shipping Coverage

We currently ship across India. At this time, we do not offer international shipping.

 

Delivery Time

Estimated delivery times after dispatch are as follows:

  • Metro Cities: 2–5 business days
  • Other Cities and Towns: 3–7 business days
  • Remote or Rural Areas: 5–10 business days

These delivery timelines are estimates only and may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

 

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your order.

From time to time, SMART HAIR & COSMETIC may offer free shipping promotions or discounted shipping on selected products or orders. Such offers are subject to their respective promotional terms and may be changed or withdrawn without prior notice.

 

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation by email or SMS (where applicable). This confirmation indicates that we have received your order request. Your order will begin processing after successful confirmation.

 

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available). You can use the tracking number provided by our courier partner to monitor the status of your shipment.

Please allow up to 24 hours for tracking information to become active after dispatch.

 

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package to the shipping address provided during checkout.

If delivery cannot be completed due to reasons such as:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer unavailable
  • Delivery refused
  • Failure to respond to courier communications

the shipment may be returned to us. Any additional shipping charges incurred for re-delivery may be the responsibility of the customer.

 

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

SMART HAIR & COSMETIC shall not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.

 

Delayed Deliveries

While we make every effort to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier network delays
  • Strikes or labor shortages
  • High seasonal order volumes

We appreciate your understanding in such situations.

 

Damaged Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please:

  • Refuse delivery whenever possible, or
  • Accept the package and immediately record clear photographs or videos of the package and its contents.

You must notify us within 48 hours of delivery by contacting info@smarthaircosmetic.store or +91 7016008279. We will investigate the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

 

Lost Shipments

If your order has not been delivered within the estimated delivery period and the tracking information has not been updated for several days, please contact our customer support.

We will coordinate with the courier partner to investigate the shipment and provide an update or suitable resolution where applicable.

 

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) on eligible orders and locations within India.

We reserve the right to disable COD for certain products, locations, high-value orders, or customers with repeated order refusals or unsuccessful delivery attempts.

 

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be governed by our Return & Refund Policy.

 

Force Majeure

SMART HAIR & COSMETIC shall not be held liable for any delay, failure, or interruption in shipping or delivery caused by events beyond our reasonable control, including natural disasters, floods, earthquakes, pandemics, government actions, transportation disruptions, strikes, war, civil unrest, or any other force majeure event.

 

Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

SMART HAIR & COSMETIC

Website: https://smarthaircosmetic.store

Email: info@smarthaircosmetic.store

Phone: +91 7016008279

Address: Floor No. G, Building No. 14, Shreenathji Icon, Mota Varachha Main Road, Near Scriptoptim Infotech, Utran, Surat, Gujarat – 394105, India.