Privacy policy

SMART HAIR & COSMETIC ("we," "us," or "our") operates this website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a convenient online shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you. Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact Information including your name, billing address, shipping address, phone number, and email address.
  • Order Information including details of the products you purchase, return, exchange, cancel, your order history, and transaction-related information.
  • Payment Information including the payment method selected for your order. As of now, our store primarily accepts Cash on Delivery (COD) for eligible orders. If additional payment methods become available in the future, this Privacy Policy may be updated accordingly.
  • Account Information including your account credentials, preferences, saved addresses, and account settings if you choose to create an account with us.
  • Communication Information including the information you provide when contacting our customer support through email, phone, or WhatsApp.
  • Device Information including your device type, browser, IP address, network connection, and other technical identifiers used to access our Services.
  • Usage Information including how you browse, interact with, and use our Website, such as pages viewed, products searched, and other interactions with our Services. 

 

Personal Information Sources

We may collect personal information from the following sources, depending on how you interact with our Services:

  • Directly from you, including when you create an account, place an order, contact our customer support, subscribe to our communications, or otherwise provide us with your personal information while using our Services.
  • Automatically through our Services, including information collected from your device, browser, or network when you access or use our Website. We may also collect information through cookies and similar technologies to improve the functionality, security, and performance of our Services.
  • From our service providers, including trusted third-party providers who assist us in operating our Website, processing orders, providing customer support, hosting our platform, delivering products, analyzing website performance, and performing other business-related services on our behalf.
  • From our business partners or other third parties, where permitted by applicable law, to support our business operations, improve our Services, prevent fraud, and provide a better customer experience. 

 

How We Use Your Personal Information

Depending on how you interact with us or use our Services, we may use your personal information for the following purposes:

Provide, Personalize, and Improve Our Services. We use your personal information to provide and manage our Services, process and fulfill your orders, arrange shipping and delivery, process returns, replacements, or cancellations, maintain your account, remember your preferences, respond to your inquiries, and provide you with a personalized shopping experience. We may also use your information to improve the quality, functionality, and performance of our Website and Services.

Marketing and Promotional Communications. We may use your personal information to send you updates about our products, special offers, discounts, promotions, newsletters, or other marketing communications through email or SMS where permitted by applicable law. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in such communications.

Security and Fraud Prevention. We use your personal information to help protect our Website, customers, and business from fraud, unauthorized transactions, abuse, and other unlawful activities. We may also use your information to verify orders, investigate suspicious activities, and maintain the security and integrity of our Services. If you create an account with us, you are responsible for keeping your account credentials confidential and secure.

Communicating with You. We use your personal information to respond to your inquiries, provide customer support, send order updates, delivery notifications, service-related communications, and other important information relating to your purchases or use of our Services.

Legal and Regulatory Compliance. We may use your personal information to comply with applicable laws, regulations, legal processes, or government requests, protect our legal rights, enforce our Terms of Service and other policies, resolve disputes, and respond to lawful requests from regulatory or law enforcement authorities where required by law.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy. Such circumstances may include:

With Shopify and our trusted service providers: They assist us in operating our Website and providing our Services, including website hosting, order management, shipping and delivery, customer support, data storage, analytics, and other business-related services.

With marketing and analytics partners: They help us improve our Website, understand customer preferences, measure the effectiveness of our marketing efforts, and provide relevant advertisements where permitted by applicable law. These third parties process your information in accordance with their own privacy policies.

With third parties at your direction or with your consent: This includes situations where you request product delivery, interact with third-party features or integrations available through our Website, or otherwise authorize us to share your information.

With our affiliated businesses or service providers: Where necessary to support our business operations, improve our Services, or comply with our legal and contractual obligations.

In connection with legal or business requirements: Where necessary to comply with applicable laws, regulations, legal processes, court orders, or lawful requests from government authorities, enforce our Terms of Service or other policies, protect our rights, prevent fraud or unlawful activities, or in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

 

Relationship with Shopify

Our Website and Services are hosted by Shopify, which provides the e-commerce platform that enables us to operate our online store. As part of providing these Services, Shopify may collect, process, and store certain personal information related to your access to and use of our Website in accordance with its own privacy practices.

Information you provide through our Website may be transmitted to and processed by Shopify and its trusted service providers, including those located in countries other than your country of residence, where necessary to operate, maintain, secure, and improve the Services.

We may also use certain Shopify features and tools that help us enhance your shopping experience, improve our Website, analyze store performance, and better understand customer preferences. These features may involve Shopify processing information related to your interactions with our Website.

Where Shopify processes your personal information for its own purposes, Shopify is responsible for handling such information in accordance with its own Privacy Policy. To learn more about how Shopify collects, uses, and protects your personal information, or to exercise any rights you may have regarding information processed by Shopify, please refer to Shopify's Privacy Policy and Privacy Portal.

 

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties for your convenience. These third-party websites are not owned, controlled, or operated by SMART HAIR & COSMETIC, and we encourage you to review their privacy policies, terms of use, and security practices before providing any personal information.

We are not responsible for the privacy, security, content, accuracy, or practices of any third-party websites or services. Any information you choose to provide to such third parties is subject to their respective privacy policies and terms.

If you interact with third-party platforms or services through links available on our Website, your use of those platforms is entirely at your own discretion and risk. The inclusion of any third-party link on our Website does not imply our endorsement, recommendation, or approval of the content, products, services, or operators of those websites, except where expressly stated by us.

 

Children's Privacy

Our Services are intended for individuals who have reached the age of majority under the applicable laws of their jurisdiction. We do not knowingly collect, use, or solicit personal information from children. If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details provided in this Privacy Policy. Upon verification, we will take reasonable steps to delete such information from our records in accordance with applicable law.

 

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to maintain appropriate security measures, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

We encourage you not to share sensitive or confidential information through unsecured communication channels and to take appropriate precautions to protect your account credentials.

We retain your personal information only for as long as necessary to provide our Services, process your orders, maintain your account, comply with applicable legal and regulatory requirements, resolve disputes, enforce our policies, and fulfill other legitimate business purposes. Once your personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our data retention practices.

 

Your Rights and Choices

Depending on your location and the applicable laws, you may have certain rights regarding your personal information. These rights may vary by jurisdiction and may be subject to certain legal limitations or exceptions.

Right to Access: You may request access to the personal information we hold about you and obtain details regarding how it is used.

Right to Correction: You may request that we correct or update any inaccurate, incomplete, or outdated personal information we maintain about you.

Right to Deletion: You may request that we delete your personal information, subject to our legal, regulatory, or contractual obligations to retain certain information.

Right to Data Portability: Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, or request that it be transferred to another service provider where technically feasible.

Marketing Preferences: If you have subscribed to receive promotional communications from us, you may opt out at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Even if you opt out of marketing communications, we may continue to send you important service-related communications, including order confirmations, shipping updates, account notifications, and other transactional messages.

You may exercise any of these rights by contacting us using the contact information provided in this Privacy Policy. Where your personal information is processed by Shopify as part of providing our online store, you may also have additional rights under Shopify's Privacy Policy.

To protect your privacy and security, we may request sufficient information to verify your identity before processing your request. Where permitted by applicable law, you may authorize another individual to submit a request on your behalf, provided appropriate authorization and identity verification requirements are satisfied.

We will respond to all valid requests within a reasonable timeframe and in accordance with applicable laws and regulations.

 

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, Services, legal requirements, or for other operational, regulatory, or compliance purposes.

Any changes to this Privacy Policy will be posted on this page, and the "Last Updated" date will be revised accordingly. Where required by applicable law, we may also provide additional notice of significant changes through our Website or other appropriate communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

 

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights relating to your personal information, please contact us using the details below:

SMART HAIR & COSMETIC

Website: https://smarthaircosmetic.store

Email: info@smarthaircosmetic.store

Phone: +91 7016008279

WhatsApp: +91 7016008279

Address: Floor No. G, Building No. 14, Shreenathji Icon, Mota Varachha Main Road, Near Scriptoptim Infotech, Utran, Surat, Gujarat – 394105, India

We will make reasonable efforts to respond to your inquiries and requests as promptly as possible.