Refund policy
At SMART HAIR & COSMETIC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the terms outlined below.
To be eligible for a return, the item must be unused, unopened, in its original condition, and returned with all original packaging, tags (if applicable), and proof of purchase.
To initiate a return, please contact us at info@smarthaircosmetic.store. Our customer support team will review your request and provide you with the return instructions if your request is approved.
Please note: Returns sent without prior approval will not be accepted.
If you have any questions regarding returns, you can contact us at info@smarthaircosmetic.store or +91 7016008279.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery with clear photographs or videos of the product and packaging. We will review the issue and, if eligible, arrange a replacement, exchange, or other appropriate resolution.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
- Opened or used cosmetic, skincare, haircare, or personal care products.
- Products damaged due to misuse, negligence, or improper handling.
- Customized or personalized products.
- Gift cards or promotional vouchers.
- Clearance, sale, or final sale items, unless they arrive damaged or incorrect.
If you are unsure whether your item is eligible for return, please contact our customer support before submitting your request.
Exchanges
We offer exchanges for eligible products that are damaged, defective, incorrectly delivered, or approved for replacement.
Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit, or another suitable resolution at our discretion.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.
If approved, refunds will be processed within 15 business days. For Cash on Delivery (COD) orders, eligible refunds will be processed via bank transfer or another mutually agreed method after successful verification.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@smarthaircosmetic.store for assistance.