1. What products do you sell?
SMART HAIR & COSMETIC offers a wide range of beauty and personal care products, including skincare, haircare, makeup, facial kits, lip care, nail care, beauty tools, and cosmetic accessories. We regularly update our collection with new and trending products.
2. Do you deliver across India?
Yes. We currently deliver to most locations across India through our trusted delivery partners.
3. How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location. Delivery times may vary during holidays, festivals, or due to unforeseen circumstances.
4. What payment methods do you accept?
Currently, we accept Cash on Delivery (COD) for eligible orders. Additional payment methods may be introduced in the future.
5. Can I cancel my order?
Yes. Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
6. Can I return or exchange a product?
Please refer to our Return & Refund Policy for complete details regarding returns, replacements, refunds, and eligibility.
7. How can I track my order?
Once your order has been shipped, you will receive tracking information through SMS, email, or WhatsApp (where applicable) so you can monitor your shipment.
8. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will review your request and assist you accordingly.
9. Are your products genuine?
Yes. We strive to provide genuine and quality beauty and cosmetic products sourced from trusted suppliers.
10. Do I need to create an account to place an order?
No. You may place an order as a guest. However, creating an account allows you to manage your orders, save addresses, and enjoy a more convenient shopping experience.
11. Can I change my delivery address after placing an order?
If your order has not yet been shipped, please contact us as soon as possible. We will make every reasonable effort to update your delivery address.
12. What happens if I miss my delivery?
Our delivery partner may attempt delivery again or contact you for rescheduling. If the order cannot be delivered after multiple attempts, it may be returned to us.
13. How do I contact customer support?
You can contact our customer support team using the details below:
SMART HAIR & COSMETIC
Website: https://smarthaircosmetic.store
Email: info@smarthaircosmetic.store
Phone: +91 7016008279
WhatsApp: +91 7016008279
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
14. Is my personal information secure?
Yes. We implement reasonable security measures to help protect your personal information. For complete details, please review our Privacy Policy.
15. How can I stay updated about new products and offers?
You can subscribe to our newsletter or follow our latest updates on our Website to receive information about new arrivals, special offers, and promotions.